Things to do
When you know that the auditor is coming there are a number of things you can do to make the audit run more smoothly.
1. Make sure that your manuals and procedures have been reviewed and that they reflect current practices.
2. Update your training records. The number of clients that over look this area is quite high, but it is essential that these records are maintained and updated accordingly.
3. Check your notice boards !. All to often the notice boards have obsolete policies, targets and objectives which are out of date, health and safety data that is incorrect etc.
4. Internal audits should contain suitable evidence to show what the auditor looked at. Again, the quality of audits is very varied, ranging from excellent well documented and thorough reports to simple tick boxes with yes or no answers, which quite frankly are a waste of time and effort.
5. Good housekeeping is essential. Auditors walking into a tidy, organised premises get a message of a company who are disciplined, professional and committed to continual improvement and meeting customer satisfaction.A company who have walkways blocked by product or materials, broken lights, oil or other materials on the floor, machines that are not maintained, all reflect lack of commitment. and poor standards. It doesn’t take a lot to keep a workshop tidy.
6. Check your records for customer satisfaction are available and maintained and that your sales team are aware of any customer concerns.
7. Where necessary make sure all materials / products are clearly identified.
8. Check the latest version of the policy is available to all the staff and that they are aware of any changes. Don’t forget to update the policy on your website (if it applies).
9. Make sure a desk / office is available for the auditor to work from. This makes life easier for the auditor compile his/her report.
10. Enjoy the audit. Most auditors try to add value to your business without giving consultancy.