At FGL (Filtration Group Ltd.) here in Crewe, UK, we have recently been working with QSC Ltd and been awarded our ISO9001:2015 Quality system certificate.

This project was launched at the beginning of the year to replace the previous ISO9001:2008 system which was based on a central European blanket certificate and not really well suited to our business today. Over the last 6 months, we have worked hard as a team with QSC developing and documenting our processes using value stream mapping, internal and external audits and a big bag of grit and determination to overcome our different viewpoints and methodologies to establish smooth flowing, efficient processes that support our business today.

At our final Stage 2 Audit by ACS last month, their senior auditor passed us through to certification with flying colours and commented: “Please see audit reports for my visit on 20/06/19. Excellent result with no observations or non-conformances raised – rarely achieved – All of you deserve a pat on the back. Please pass my regards on to the team as collectively they did a great job.”

Hence I decided to share this because getting ISO 9001:2015 might seem quite an everyday thing to do but to get a ‘rarely achieved’ comment from a senior external auditor truly is rarely achieved.

Thanks to QSC and well done to our Quality team here’s to many more rare achievements for the growth of our top-quality business.

After several months of working with Andy putting all the pieces in the correct places, we found Andy to be a total professional. He made the hard work fun with his great sense of humour but at the same time as making the process simple yet effective. We achieved our accreditation of ISO 9001:2015 in December of 2016 and QSC have made sure we have been keeping the processes running smoothly and efficiently ever since and retaining our accreditation in 2017.

We would highly recommend Quality Systems Consultancy Ltd with helping you to achieve your accreditation goal with no hesitation whatsoever.

Along with this, it was critical that all health and safety requirements were met and new recruits were fully trained as the workforce expanded. With the management team already stretched to its limits, we initially needed some guidance and assistance to help us achieve 14001 approval.

Following a general internet search we came across QSC consultancy. They were locally based and offered the services we required plus more. We contacted Andy Adams who at the time was very busy with little room in his calendar to meet with us. However, he agreed to come along during the weekend and carry out an initial benchmarking exercise and determine our best route forward.

Following on from this Andy has worked with us on a regular basis and we achieved ISO14001:2015 approval within the timeframe required.

We have since added to this by integrating our existing quality system and gaining approval to ISO9001:2015. We have found both Andy and Julie at QSC to be very professional but at the same time remaining approachable and willing to give extra assistance where required. Andy also has many contacts in both fields of quality and health and safety and can draw off their experience to cover any areas he may not specialise in himself.

SPM have formed a good working relationship with QSC, and Andy will now continue to work with us to strengthen our Health and Safety systems with a view to achieving OHSAS18001 approval or the replacement ISO45001 when launched.